What is included in Managed IT Services?

Okay, lets talk about Managed IT Services. What exactly is included? managed service new york Its a question I get asked a lot, and the answer, honestly, is "it depends." But lets break down the core components and the usual add-ons to give you a clear picture.

At its heart, Managed IT Services (think of it as outsourcing your entire IT department, more or less) involves proactively managing and maintaining a companys IT infrastructure.

What is included in Managed IT Services? - managed service new york

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This isnt just fixing things when they break; its about preventing those breakdowns in the first place. That proactive element is crucial.

So, what does that proactive management look like? A big piece of it is monitoring. Managed service providers (MSPs) use sophisticated tools to constantly monitor your servers, networks, and even individual computers.

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Theyre looking for unusual activity, potential security threats, performance bottlenecks, and hardware failures. Think of it like a 24/7 digital security guard and maintenance crew rolled into one.

Then theres maintenance. This includes things like applying security patches (critical for preventing cyberattacks), updating software, performing regular backups (essential for disaster recovery), and generally keeping everything running smoothly. Its the equivalent of regular oil changes and tune-ups for your car – you might not always see the immediate benefit, but it prevents catastrophic problems down the road.

Help desk support is another common inclusion. This means your employees have someone to call (or email, or chat with) when theyre having technical problems. Whether its a forgotten password, a printer that wont print, or a software application thats acting up, the help desk is there to troubleshoot and resolve the issue. This frees up your employees to focus on their actual jobs, rather than fiddling with technology.

Security is a huge and increasingly important part of managed IT.

What is included in Managed IT Services? - managed services new york city

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This goes beyond simply installing antivirus software. It includes things like firewall management (acting as a barrier between your network and the outside world), intrusion detection and prevention, security awareness training for employees (teaching them how to spot phishing emails and other threats), and often, compliance assistance (helping you meet industry regulations like HIPAA or PCI DSS).

Beyond these core elements, many MSPs offer additional services. managed service new york These might include:

• Cloud services management: Helping you migrate to and manage cloud-based infrastructure and applications (like Microsoft Azure or Amazon Web Services).


• Data backup and disaster recovery: Ensuring your data is protected and can be quickly restored in the event of a disaster (fire, flood, or even a ransomware attack).


• Network design and implementation: Helping you design and build a robust and secure network infrastructure.


• VoIP phone systems: Managing your business phone system.


• IT consulting: Providing strategic advice on how to use technology to achieve your business goals.


• Vendor management: Dealing with other technology vendors on your behalf (internet providers, software vendors, etc.).

The specific services included in a Managed IT Services agreement will vary depending on the MSP and your companys needs. Its crucial to have a clear understanding of whats included (and whats not) before signing a contract. Think of it as building a custom IT solution tailored to your specific business challenges and goals. Ask lots of questions, and make sure youre comfortable with the level of service and the cost. managed services new york city Ultimately, a good Managed IT Services provider becomes a trusted partner, helping you leverage technology to grow your business.

Network Monitoring and Management